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Knock your teeth out sweet and very unpalatable. They also were responsible for putting on the fire show at night, which was good, and very similar to ones we've seen at Excellence.We had 3 meals there... breakfast buffet at Market Cafe. eConcierge Secr... P, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort, responded to this review. Dinner was a group dinner (10 of us) at the Italian restaurant - Portofino. Really a pretty good rate for that amount of time if you ask me. Coco Cafe was very convenient in this layout of the property so used it daily. Located in the exclusive Playa Mujeres residential development, Secrets Playa Mujeres Golf & Spa Resort is a mere 10-minute drive north of Cancun and 35 minutes from the Cancun International Airport. Just didn`t get that with Secrets. Secrets Playa Mujeres guests also receive free-flow access to Dreams Playa Mujeres Golf Resort & Spa next door, featuring 10 additional restaurants, 12 bars, a waterpark and more. the staff did nothing about this. No hotels nearby so you can walk forever. I did like the layout where the restaurants are up top by the lobby and rooms down the hill. Prices are per person based on double occupancy. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. Definitely not best AI food we have had. We saw people 'claiming' entire sections for all their friends or family members, who either never turned up or weren't there until noon.The design with the convention center being combined with the nicer restaurants, theatre and bars is also very disappointing. 4.5/5. Dreams Playa Mujeres Cancun Day Pass Cost: The all-inclusive Dreams Cancun Day Pass is $120 USD per day per person. Playa Mujeres, Quintana Roo . Coco Cafe was very convenient in this layout of the property so used it daily. The preferred club bar staff make great drinks!Entertainment during the day was fantastic, the entertainment team were amazing and deserve much praise but in the evenings the shows were sub-par. Secrets Playa Mujeres is large and pretty spread out. French was good. But after getting everything sorted was greeted by our friends our fun day in the sun. All of the comments and suggestions are addressed to the hotel staff in order to let them know how much our guests enjoyed and to improve our service.We very much appreciate your comments about the food, pools and service. Grand Palladium Costa Mujeres. !I actually received an email from Christian Murray Murray the day before our arrival saying he was looking forward to meeting us and to have a safe flight!! Book your Secrets Playa Mujeres Golf And Spa Resort vacation package through Sunwing.ca — Vacations are easier Under Our Wing Secrets Playa Mujeres Golf And Spa Resort - Sunwing.ca It looks like you’re browsing from outside of Canada. Coffee makers in the rooms put out approximately 2 oz. Secrets Playa Mujeres Golf & Spa Resort: 10 day getaway - See 6,369 traveller reviews, 7,778 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort at Tripadvisor. And a lot of what is written here was also shared in the Playa Mujeres forum on April 23. Hibachi table excellent service as well and they did a great job watching my food allergies-- whereas didn't feel all restaurants did. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The room was spectacular!! Staff just didn't seem engaged. It was ok, but not the market they are trying to be.. certainly nothing more than a 3 star property at best. The longer answer:Check in was a disaster that exceeded 3 hours and was only ended when I bought a third room on the spot with my credit card. The first day we arrived there was not one chair to be had at the pool at 11:30am. We have visited many similar properties, including Secrets Maroma Beach (SMB) and the Excellence Playa Mujeres (EPM) just down the beach from this property. I would never again stay at a Secrets based on our experience. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. Cheap booze in premium bottles. Rooms were beautiful and always found the a/c to work well. We saw people 'claiming' entire sections for all their friends or family members, who either never turned up or weren't there until noon.The design with the convention center being combined with the nicer restaurants, theatre and bars is also very disappointing. The first day we arrived there was not one chair to be had at the pool at 11:30am. Is there a designated preferred club beach and palapas? Please contact us directly at your info.secpm@secretsresorts.com to take care of your next reservation.Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. See 6,373 traveller reviews, 8,434 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort, ranked #7 of 16 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. Please contact us directly at your info.secpm@secretsresorts.com to take care of your next reservation.Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. Also very funny and entertaining during the afternoon contest at the pool. No reservations required. I definitely encourage those who can swing the cost, or if it's a special occasion to consider the upgrade. There was no real bar/ bar service to speak of. Surrounded by sandy beaches and stunning ocean views, it is only 35 minutes from Cancún International Airport and 10 minutes from downtown Cancún. Do you have to pay for the palapas? Very good! The first morning I went out around 8am, and I would say at least half the chairs were already taken. The Piano Bar, Rendezvous, and the fire pits are all located down by the pools. Just didn`t get that with Secrets. This Adults-Only hotel is located by Playa Mujeres, just a few miles north of Cancun.It has a full spa as well as fantastic leisure areas and recreational activities. Secrets Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Spa hydrotherapy circuit area $75 day pass or included with spa treatment - Check out Tripadvisor members' 56,051 candid photos and videos. Will recommend to others though. Just returned from a relaxing trip to SPM. The main issue I have is the way the resort is divided. Rooms. Guests may choose to dine at any of the restaurants that are serving dinner. Got up from chairs for 20 minutes max to check on a few things (beach bag on chair) and when we came back others had taken our seats. With no concierge to help us, we went down to the beach with our towels and set ourselves up. Begin your new life together or write the next chapter in a storybook tropical setting. We had a great time and not trying to sound petty but these are my observations. A lot of seaweed on beach but water is still clear when you walk out past it. Included with spa treatment, or, $75 for day pass. Nice area but ove - Check out Tripadvisor members' 55,090 candid photos and videos. Taxes and fees that are shown are estimates only. The porch is small- enough for a cafe table but that's all. Secrets has grossly disappointed with this property, and the management couldn't care less. Please see our partners for more details. Restaurant staff is attentive but extremely slow service is the norm. It was ok, but not the market they are trying to be.. certainly nothing more than a 3 star property at best. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. You should not have guests looking around, not knowing where to get towels or chairs, and fending for themselves.Having said all this, I would still recommend Secrets Playa Mujeres. Didn't make it up too late any eve or to the entertainment. The carts were always fast and readily available for our multiple trips up to reception area where the restaurants are.We had excellent service at the pool from Laura. Situated within a scenic private gated community within Playa Mujeres, Secrets Playa Mujeres Golf and Spa Resort offers everything you could want for an idyllic getaway for two. Probably my favorite pool layout. They had a problem with their room at check in. Bars=== had nightly pre dinner drinks at Rendezvous and found a delicious nightly espresso martini. Day 3 of 6 and already ready to go home. It wasn't like it was 5:00 or so.. it was like 3:30 - 4:00. Fair number of umbrellas. it was not something I want in my hotel room. Staff did great job of cleaning up. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. Seems like a very large entertainment team compared to here at Excellence. They had a problem with their room at check in. We were staying down the beach a couple miles at Excellence, and were greatly looking forward to spending a day with our friends from the U.K. who were staying here. Answer 1 of 2: We have some friends that will be in Cancun the week we are at Secrets PM. We arrived at 8:00 with some confusion both at security gate and also at reception. View Hotel. Arrived at 12;30 and check in was a breeze. This meant you had to hear the boom box of a guest playing loud music all day, as well as the interuption from pool vollyball, water aerobics, etc. Beach--- rustic looking beach with lots of natural vegetation. Open air, nice view, good service and a great mariachi band singing. Absolutely NOTHING special about it and totally run of the mill. There was never anyone around that I could see that could help you with your chairs and towels. I'm all about having a good time and having fun but have a little class and respect other's vacation sleep. World-Class Spa . This brand new, adults-only resort boasts stunning suites, most with ocean views, and is only 35 minutes from the Cancun International Airport. If you don't have $$ in your hand for a "tip" you get waited on last and mighty slowly at that. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. And the dismal white wine was served warm (completely unchilled) one night and they just added ice to the glass. Nobody to help move a chair or umbrella if need be. I'm glad I didn't let some of the bad reviews and comments stop us from going.Check In and The RoomsOur daughter and her husband had vacationed at Secrets Playa Mujeres a few weeks before our scheduled trip. Did go to sports bar for Cavs game one night and that was good although we had hoped to just grab quick dinner there but no food served. Therefore I have a very fresh comparison on what would should be similar all inclusive for a very similar price. Very discouraging.RestaurantsWe pretty much went to every restaurant except El Patio (because it was closed our last night when we were going to try it). Both at the beach and the pool, they use umbrellas. They have great potential to tweak the issues and will greatly increase their reviews. Yes there is a fair amount of seaweed but it is cleaned several times a day and I thought it was acceptable. Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. Nothing bad but just not great. Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. My sister will be staying in Mexico from Feb 2 - 9 and we arrive on 7th. Secrets Playa Mujeres Golf & Spa Resort. Nice touch. the staff did nothing about this. THREE LITTLE BITTY AIRLINE BOTTLES. Dear LizInTexasThank you for taking the time to write a review about your stay in our resort.We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. We truly hope you can give us the opportunity to host you in the future so we can offer you the truly remarkable experience that you deserve. When we saw Secrets was opening this latest resort, we knew we would want to try it and we travelled down with another couple last week. Just didn`t get that with Secrets. We were all sweating sitting there waiting for other guests to arrive. Secrets Resorts & Spas is happy to offer a special 10% discount to US Military Personnel and AAA Members!Please use the links below to book your discounted stay! Admittedly, I am incredibly biased towards EPM and just love the big wooden doors that open along with large, air conditioned lobby with that incredible smell. The Preferred Club at this resort offered no appeal to me. Close. On several occasions the main resort area was taken over for companies, resulting in a down sized 'show' and poor service for the guests. Drinks are extremely weak and this resort is chincy with the booze by mandate according to the bartenders. Secrets Playa Mujeres Golf & Spa Resort Rooms. From paradise-like white sandy beaches, to an 18-hole Greg Norman golf course and a tranquil and relaxing spa by Pevonia®. Management are obviously more interested in running corporate events, which is totally unacceptable. But after getting everything sorted was greeted by our friends our fun day in the sun. Dear LizInTexasThank you for taking the time to write a review about your stay in our resort.We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. The grounds are an impressive mix of high-end resort blended with the natural beauty of the protected nature preserves flora and fauna. Secrets Playa Mujeres Golf & Spa Resort: Day pass to Secrets Playa Mujeres - See 6,269 traveler reviews, 7,680 candid photos, and great deals for Secrets Playa Mujeres … ... (a hydrotherapy day pass to the spa). Wish we had gone there earlier. Management just needs to sharpen up and show a bit more presence there. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hot Hot Hot 50% off savings at Secrets! Morning breakfast good-- make sure to have a crepe. Didn't hit piano bar until last night and had so much fun. Obviously it was only one day and admittedly I`m very partial to my home away from, Excellence. Like all of our Excellence Resorts, Excellence Playa Mujeres celebrates its natural surroundings with winding pools and unmatched ocean views. They went back to the preferred lounge and spoke to Christian Murray, who told them he was very sorry, and if they stayed in that room the first night, he would upgrade them to a Master Suite the next day, which they did. All restaurants openings rotate throughout the week. Entire lower section of the resort is closed down to accommodate travel agent fam trip party and a wedding. 1-800-593-6259 . I'm glad I didn't let some of the bad reviews and comments stop us from going.Check In and The RoomsOur daughter and her husband had vacationed at Secrets Playa Mujeres a few weeks before our scheduled trip. Our daughter raved about the room, so I contacted Christian Murray prior to our arrival and asked about upgrading my group (2 couples). Polite, professional, a true gentleman.Golf CartsI actually liked the way the resort was divided into two sections. Also very funny and entertaining during the afternoon contest at the pool. Located in a gated resort community about 35 minutes north of the Cancun airport you will find Secrets Playa Mujeres. Guests staying at Secrets Playa Mujeres will have shared privileges with Dreams Playa Mujeres Golf and Spa Resort facilities, offering 10 additional restaurants, 12 bars, access to a water park, and free access to a traditional Temazcal ceremony. The drink service is adequate, with servers circulating just as you are used to at most of these resorts. Just not the same vibe as we`re used to. Another time we got in the pool for not even five minutes and staff came and took our towels away even though we were 15 ft away and yelled that we were right there. We decided to upgrade, for a fee, that I feel was worth every penny!! It was a girls trip where we booked two rooms with two double beds only to find it was a kind bed and a cot in each room. Great restaurants, pool, beach. Secrets Playa Mujeres Golf & Spa Resort: Better than expected except for the Preferred Club - See 6 200 traveller reviews, 7,621 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort at Tripadvisor. There was never anyone around that I could see that could help you with your chairs and towels. Since we were staying at Excellence Playa Mujeres at the time, and just got a day pass here, you will see a lot of comparisons to the two. We have visited many similar properties, including Secrets Maroma Beach (SMB) and the Excellence Playa Mujeres (EPM) just down the beach from this property. We arrived at 8:00 with some confusion both at security gate and also at reception. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. !I actually received an email from Christian Murray Murray the day before our arrival saying he was looking forward to meeting us and to have a safe flight!! Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. There should be lights in the evening around those steps too. I definitely encourage those who can swing the cost, or if it's a special occasion to consider the upgrade. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. You could be ignored for a while at bar if you didn't show that you had cash in your hand. Each of our romantic wedding, honeymoon and anniversary packages is thoughtfully designed to make the most of your special time together. Riu Palace Riviera Maya is from 9am to 5pm - 1800 pesos (Playacar). Secrets Playa Mujeres Golf & Spa Resort is in beautiful Playa Mujeres, complete with famous white sandy beaches and stunning ocean views in a privileged gated community. Be lights in the area, both all inclusive day pass that cost $ 75 USD apiece, are... 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